Returns & Exchanges

At NAKED Underwear, we want you to feel comfortable in your skin and your purchase. If you are not completely satisfied, we offer a hassle-free 30-day return window for all unworn and unwashed items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; please ensure all original tags are attached and hygiene seals remain intact.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.